JM
Joy M
1 reviews | Active since Apr 2013
16 Apr 2015, 15:33
I'M NOT YOUR CUSTOMER STOP SMS'SING & CALLING ME
Hi there<br> <br> It's been more than a year or 2 or 3, can't even remember, that I have been receiving messages & phone calls from Truworths to inform me that I need to pay up my account or that they having a sale or other related messages. I have on a few occasions told these people that I am not Ms. Mafu and that I do not have an account with them or anybody for that matter but they just send me another message even immediately after our conversation. Please assist me I can't take this anymore.<br> <br> Thanks in advance.
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Truworths's replyOfficial
21 Apr 2015, 10:25Hello gugujoy,
Thank you for bringing this matter to our attention.
We have investigated your concerns and can confirm that the collections communication was sent to you in error.
According to our records, we could unfortunately not locate prior communication from you and we are therefore unable to respond to your concern in this regards. We have removed your contact number from our data base and you should no longer receive communication from Truworths in this regard.
We sincerely apologise for any inconvenience or frustration you experienced.
Should you have any further suggestions or comments, please do not hesitate to contact us on 021- *** or via email on ***
Kind regards,
Lynn
Thank you for bringing this matter to our attention.
We have investigated your concerns and can confirm that the collections communication was sent to you in error.
According to our records, we could unfortunately not locate prior communication from you and we are therefore unable to respond to your concern in this regards. We have removed your contact number from our data base and you should no longer receive communication from Truworths in this regard.
We sincerely apologise for any inconvenience or frustration you experienced.
Should you have any further suggestions or comments, please do not hesitate to contact us on 021- *** or via email on ***
Kind regards,
Lynn
Truworths's reply21 Apr 2015, 10:25
Official
Hello gugujoy,
Thank you for bringing this matter to our attention.
We have investigated your concerns and can confirm that the collections communication was sent to you in error.
According to our records, we could unfortunately not locate prior communication from you and we are therefore unable to respond to your concern in this regards. We have removed your contact number from our data base and you should no longer receive communication from Truworths in this regard.
We sincerely apologise for any inconvenience or frustration you experienced.
Should you have any further suggestions or comments, please do not hesitate to contact us on 021- *** or via email on ***
Kind regards,
Lynn
Thank you for bringing this matter to our attention.
We have investigated your concerns and can confirm that the collections communication was sent to you in error.
According to our records, we could unfortunately not locate prior communication from you and we are therefore unable to respond to your concern in this regards. We have removed your contact number from our data base and you should no longer receive communication from Truworths in this regard.
We sincerely apologise for any inconvenience or frustration you experienced.
Should you have any further suggestions or comments, please do not hesitate to contact us on 021- *** or via email on ***
Kind regards,
Lynn