i just want answers

<p>i have never experienced such lack of experience in a business, so much so that i am shocked that a wellknown clothing chain will employ such people. More than 15yrs ago i had a Truworth account that i have settled and closed. A couple of weeks back i went to the bank as we are in the process of purchasing our first home. And to my disbelieve i owe Truworth over R6000, after so many years all of a sudden. Ihave spoken to numerous people at the Cape Town Head office, from customer care to their Legal department. I even took time off work to have this sorted. i was promised a letter to clear my name and up to now i have nothing. All i want is a letter stating i DO NOT HAVE A TRUWORTH ACCOUNT and nobody wants to assist me. Clearly they do not know what they are doing, and this is their head office.. I am definately going to take this further. I expect someone senior and someone with knowledge to contact me and sort this out.</p>