I have had a experience with truworths, someone used my account to make sale in my name. I have reported the matter to truworths ***** department and Bronwyn Fortune is handling my query, But I am not getting a positive response and the matter is taking

I have had a experience with truworths, someone used my account to make sale in my name. I have reported the matter to truworths ***** department and Bronwyn Fortune is handling my query, But I am not getting a positive response and the matter is taking long. It is now festive and I want to buy clothes for my kids. am not happy at all.