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Bongekie N
1 reviews | Active since Jun 2012
09 Mar 2015, 11:13
i dont know how u operate but please advise
i went to the store to buy some stuff and was advised by a gentleman works at truworths rand burg that i have ****** that card because the account holder which is me i have cancelled it i advised the person that i am the account holder he embarrassed me at the store told me he will call the police cut up my card and when they called head office he saw i was not laying coz i confirmed the previous transaction i had done i golden walk Germiston and the manager told me there is nothing she can do and i am still waiting for the card since the shamed me in front of a lot of PIPO i need answers and is this the way you trit your customers.
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Truworths's replyOfficial
11 Mar 2015, 16:55Hello BT8419,
Thank you for affording us the opportunity to respond to your concerns.
We have established that three charge cards have been issued to you since the account was opened on 09 June 2014.We can confirm that the initial card issued was delivered to you, as this is the one that was used when you visited the relevant store on 13 February 2015.
We confirm, that as this card is blocked on our system, you were correctly advised at the store that you would not be able to make use of it. We do; however, wish to apologise to you for the manner in which you felt the matter was handled at the store in question.
We confirm that the additional card you were informed about was issued to you on 11 March 2015. We have verified that your postal address details we have for you are correct, so you should receive the required card within the next two to three weeks.
We trust that we have acceptably addressed your concerns. Should you have any other queries, kindly contact us directly on *** or e-mail ***.
Best regards,
Charmaine
Thank you for affording us the opportunity to respond to your concerns.
We have established that three charge cards have been issued to you since the account was opened on 09 June 2014.We can confirm that the initial card issued was delivered to you, as this is the one that was used when you visited the relevant store on 13 February 2015.
We confirm, that as this card is blocked on our system, you were correctly advised at the store that you would not be able to make use of it. We do; however, wish to apologise to you for the manner in which you felt the matter was handled at the store in question.
We confirm that the additional card you were informed about was issued to you on 11 March 2015. We have verified that your postal address details we have for you are correct, so you should receive the required card within the next two to three weeks.
We trust that we have acceptably addressed your concerns. Should you have any other queries, kindly contact us directly on *** or e-mail ***.
Best regards,
Charmaine
Truworths's reply11 Mar 2015, 16:55
Official
Hello BT8419,
Thank you for affording us the opportunity to respond to your concerns.
We have established that three charge cards have been issued to you since the account was opened on 09 June 2014.We can confirm that the initial card issued was delivered to you, as this is the one that was used when you visited the relevant store on 13 February 2015.
We confirm, that as this card is blocked on our system, you were correctly advised at the store that you would not be able to make use of it. We do; however, wish to apologise to you for the manner in which you felt the matter was handled at the store in question.
We confirm that the additional card you were informed about was issued to you on 11 March 2015. We have verified that your postal address details we have for you are correct, so you should receive the required card within the next two to three weeks.
We trust that we have acceptably addressed your concerns. Should you have any other queries, kindly contact us directly on *** or e-mail ***.
Best regards,
Charmaine
Thank you for affording us the opportunity to respond to your concerns.
We have established that three charge cards have been issued to you since the account was opened on 09 June 2014.We can confirm that the initial card issued was delivered to you, as this is the one that was used when you visited the relevant store on 13 February 2015.
We confirm, that as this card is blocked on our system, you were correctly advised at the store that you would not be able to make use of it. We do; however, wish to apologise to you for the manner in which you felt the matter was handled at the store in question.
We confirm that the additional card you were informed about was issued to you on 11 March 2015. We have verified that your postal address details we have for you are correct, so you should receive the required card within the next two to three weeks.
We trust that we have acceptably addressed your concerns. Should you have any other queries, kindly contact us directly on *** or e-mail ***.
Best regards,
Charmaine