PM
Pauline M
1 reviews | Active since Oct 2015
05 Jan 2016, 08:25
I don't really know what else to do
I'm getting calls on a daily basis from truworths for Mrs p thobejane. I'm really irritated by this since I'm not Mrs thobejane. Could you please update your records with the correct details of the person owing you. The most frustrating part is that you speak to one person, explaining that you are not the person they are looking for, then the following day you are getting the same call from another person. Also getting a lot of smses. I really don't know what else to do. Please help.
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Truworths's replyOfficial
07 Jan 2016, 17:55Hello MamagMongadi,
We acknowledge your frustration regarding the erroneous communication you received intended for one of our account holders and apologize for any inconvenience caused as a result of this matter.
In order for us to assist further, we require the content of the SMS's that you have received which contains the account reference number as well as the name of the collections agency that is managing the account on our behalf.
Whilst we regret that we have been unable to reach you on the number provided in your post, we have communicated to you via email.
We trust that this matter will be resolved upon receipt of your reply.
Kind regards,
Lynn
We acknowledge your frustration regarding the erroneous communication you received intended for one of our account holders and apologize for any inconvenience caused as a result of this matter.
In order for us to assist further, we require the content of the SMS's that you have received which contains the account reference number as well as the name of the collections agency that is managing the account on our behalf.
Whilst we regret that we have been unable to reach you on the number provided in your post, we have communicated to you via email.
We trust that this matter will be resolved upon receipt of your reply.
Kind regards,
Lynn
Truworths's reply07 Jan 2016, 17:55
Official
Hello MamagMongadi,
We acknowledge your frustration regarding the erroneous communication you received intended for one of our account holders and apologize for any inconvenience caused as a result of this matter.
In order for us to assist further, we require the content of the SMS's that you have received which contains the account reference number as well as the name of the collections agency that is managing the account on our behalf.
Whilst we regret that we have been unable to reach you on the number provided in your post, we have communicated to you via email.
We trust that this matter will be resolved upon receipt of your reply.
Kind regards,
Lynn
We acknowledge your frustration regarding the erroneous communication you received intended for one of our account holders and apologize for any inconvenience caused as a result of this matter.
In order for us to assist further, we require the content of the SMS's that you have received which contains the account reference number as well as the name of the collections agency that is managing the account on our behalf.
Whilst we regret that we have been unable to reach you on the number provided in your post, we have communicated to you via email.
We trust that this matter will be resolved upon receipt of your reply.
Kind regards,
Lynn