cM
celesta M
1 reviews | Active since Aug 2015
27 Aug 2015, 16:07
i didnt get assistance
I got a ****** Mary Jean as a present from someone so the Jean doesnt fit me, as i took to soshanguve crossing truworths to exchange (NOT TO GET THE MONEY BACK) so the manager at the shop by the name of Christinah refused to change it for me hence i didnt have the slip, however the jean still has a price tag and still in good condition.<br> please do assist me as id love to exchange for something else not a refund.<br> please contact me on the following numbers *** or work landline ***<br> kind regards <br> CELESTA MAKITLA
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Truworths's replyOfficial
02 Sept 2015, 17:32Hello kuthi,
At Truworths, we pride ourselves on offering international standards of merchandise and service excellence to our fashionable, quality-conscious customers.
In line with our Returns Policy, we will happily credit or exchange all incompatible merchandise, including gifts, provided they are returned within 30 days from the date of purchase and a valid proof of purchase or gift receipt is presented.
Whilst we acknowledge your frustration, as you are not in possession of the required proof of purchase; you were correctly informed by the Store Manager that a return or exchange could not be authorized. Further to this the Store Manager tried to assist by advising you that if you could provide any details pertaining to the purchase they would assist in tracing the proof of purchase for you. This was regrettably declined by you.
We understand that you are not happy with this decision, however hope that you will be able to perceive and accept our stance with regard to this matter.
Should you have any further comments or suggestions, please contact us on *** or via email on ***.
Kind regards,
Lynn
At Truworths, we pride ourselves on offering international standards of merchandise and service excellence to our fashionable, quality-conscious customers.
In line with our Returns Policy, we will happily credit or exchange all incompatible merchandise, including gifts, provided they are returned within 30 days from the date of purchase and a valid proof of purchase or gift receipt is presented.
Whilst we acknowledge your frustration, as you are not in possession of the required proof of purchase; you were correctly informed by the Store Manager that a return or exchange could not be authorized. Further to this the Store Manager tried to assist by advising you that if you could provide any details pertaining to the purchase they would assist in tracing the proof of purchase for you. This was regrettably declined by you.
We understand that you are not happy with this decision, however hope that you will be able to perceive and accept our stance with regard to this matter.
Should you have any further comments or suggestions, please contact us on *** or via email on ***.
Kind regards,
Lynn
Truworths's reply02 Sept 2015, 17:32
Official
Hello kuthi,
At Truworths, we pride ourselves on offering international standards of merchandise and service excellence to our fashionable, quality-conscious customers.
In line with our Returns Policy, we will happily credit or exchange all incompatible merchandise, including gifts, provided they are returned within 30 days from the date of purchase and a valid proof of purchase or gift receipt is presented.
Whilst we acknowledge your frustration, as you are not in possession of the required proof of purchase; you were correctly informed by the Store Manager that a return or exchange could not be authorized. Further to this the Store Manager tried to assist by advising you that if you could provide any details pertaining to the purchase they would assist in tracing the proof of purchase for you. This was regrettably declined by you.
We understand that you are not happy with this decision, however hope that you will be able to perceive and accept our stance with regard to this matter.
Should you have any further comments or suggestions, please contact us on *** or via email on ***.
Kind regards,
Lynn
At Truworths, we pride ourselves on offering international standards of merchandise and service excellence to our fashionable, quality-conscious customers.
In line with our Returns Policy, we will happily credit or exchange all incompatible merchandise, including gifts, provided they are returned within 30 days from the date of purchase and a valid proof of purchase or gift receipt is presented.
Whilst we acknowledge your frustration, as you are not in possession of the required proof of purchase; you were correctly informed by the Store Manager that a return or exchange could not be authorized. Further to this the Store Manager tried to assist by advising you that if you could provide any details pertaining to the purchase they would assist in tracing the proof of purchase for you. This was regrettably declined by you.
We understand that you are not happy with this decision, however hope that you will be able to perceive and accept our stance with regard to this matter.
Should you have any further comments or suggestions, please contact us on *** or via email on ***.
Kind regards,
Lynn