1 reviews | Active since Oct 2013
I AM DISGUSTED I WANT TO EVEN CLOSE MY ACCOUNT !!!
I received a call from truworths collection department from the beginning of the call this consultant was rude to me I have already received SMS'S from truworths notifying me of my R80 overdue amount which I will pay month end of February along with the installment but this did not stop him from shouting and speaking to me rudely I asked him are you calling me for R80 ? I know I owe you I have never missed an installment with you guys I will pay you I was just financially challenged last month and could not afford the full amount ,I doubt he even heard anything I said as he was interrupting me and insulting me he ended up saying my R360 installment ( which I believe is due end of February including the R80 was due on the 5th) I then argued with him to say how can you say I missed my February installment when its not even end of February yet? he rudely said \ WOA Whoa DONT GIVE ME AN ATTITUDE YOUR INSTALLMENT IS DUE FROM THE 5TH OF FEBRUARY TILL MONTH END "so I asked him is it end of February yet? that was when he said \"" agh \"" and dropped the phone on my ear!! I have been with truworths for a while but this type of service I will not tolerate I have rights and deserve respect !!!"""
Thank you for your post.
We were concerned to hear of your recent experience with one of our Collections Agents, and the way in which you felt the matter was addressed during the call made to you. The service described in your post is unacceptable and not in line with the standards we set for ourselves.
We have escalated this matter through to the consultant's superiors who will contact you soon. We assure you that the matter will be addressed with the consultant in question.
We confirm that according to our records, a payment arrangement has been noted on your account for 27 February 2015 and we look forward to the day when your account is brought up to date with payment.
In addition, we sincerely apologise for any inconvenience that was caused to you. We hope that you will reconsider closing your account as we value your patronage and would not want to lose you as an account holder.
Kind regards,
Chevola
Thank you for your post.
We were concerned to hear of your recent experience with one of our Collections Agents, and the way in which you felt the matter was addressed during the call made to you. The service described in your post is unacceptable and not in line with the standards we set for ourselves.
We have escalated this matter through to the consultant's superiors who will contact you soon. We assure you that the matter will be addressed with the consultant in question.
We confirm that according to our records, a payment arrangement has been noted on your account for 27 February 2015 and we look forward to the day when your account is brought up to date with payment.
In addition, we sincerely apologise for any inconvenience that was caused to you. We hope that you will reconsider closing your account as we value your patronage and would not want to lose you as an account holder.
Kind regards,
Chevola