AL
Anina L
1 reviews | Active since Dec 2017
15 Aug 2019, 14:59
How long still and why the differences...
I've waited for my card for 2 months, then I call to once again fix my number on the system, just to be told the address is incorrect! I just checked Truworths online and it's correct, the number is changed but not when I call in or request a one time pin. I really don't know what to say other than it seems like they've lost the caring service providing "personality" they had. I must admit that there are shops that I love to go into, as the staff are friendly and so incredibly helpful, but the web-based and customer care telephone services aren't at all up to standard (in comparison).
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Replies (2)
Truworths's replyOfficial
16 Aug 2019, 14:32We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's reply16 Aug 2019, 14:32
Official
We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's replyOfficial
24 Aug 2019, 13:50 Thank you for your post.
Whilst we acknowledge your frustration we escalated your query to the relevant department.
Upon reviewing our records we can confirm that a new card has been issued on 15 August 2019, we wish to advise that the delivery for the new card can take 4-6 weeks. We sincerely apologise for any inconvenience caused and can further confirm that we tried contacting you to have this matter addressed but have been regrettably unsuccessful in our attempt.
Should you, however, require assistance with any other matter of concern, please contact us on ***/ via email ***
Kind regards,
Truworths Online Team
Whilst we acknowledge your frustration we escalated your query to the relevant department.
Upon reviewing our records we can confirm that a new card has been issued on 15 August 2019, we wish to advise that the delivery for the new card can take 4-6 weeks. We sincerely apologise for any inconvenience caused and can further confirm that we tried contacting you to have this matter addressed but have been regrettably unsuccessful in our attempt.
Should you, however, require assistance with any other matter of concern, please contact us on ***/ via email ***
Kind regards,
Truworths Online Team
Truworths's reply24 Aug 2019, 13:50
Official
Thank you for your post.
Whilst we acknowledge your frustration we escalated your query to the relevant department.
Upon reviewing our records we can confirm that a new card has been issued on 15 August 2019, we wish to advise that the delivery for the new card can take 4-6 weeks. We sincerely apologise for any inconvenience caused and can further confirm that we tried contacting you to have this matter addressed but have been regrettably unsuccessful in our attempt.
Should you, however, require assistance with any other matter of concern, please contact us on ***/ via email ***
Kind regards,
Truworths Online Team
Whilst we acknowledge your frustration we escalated your query to the relevant department.
Upon reviewing our records we can confirm that a new card has been issued on 15 August 2019, we wish to advise that the delivery for the new card can take 4-6 weeks. We sincerely apologise for any inconvenience caused and can further confirm that we tried contacting you to have this matter addressed but have been regrettably unsuccessful in our attempt.
Should you, however, require assistance with any other matter of concern, please contact us on ***/ via email ***
Kind regards,
Truworths Online Team