1 reviews | Active since Oct 2017
How I waited to hours just to return goods
Hi. I bought jeans on a certain Monday, 25th September to be exact. The pair had turned out to be small and I had lost the till slip. On the Saturday morning I drove to Canal Walk to exchange the item, I was told to get a bank statement as I had paid with a debit card. I got the bank statement and gave it to them. Soon afterwardsI was told to wait an hour, not wanting to wait an hour in the shop I began to walk around the Mall. I was called and asked for the last two digits of my debit card account number, I gave them the digits and they told me to wait another hour. I obliged. The hour passed and I went back, there was still no progress. This time they wanted the till station I had payed at on Monday, I showed them and the lady said she would check on the system. I waited another 30 minutes before the lady that was helping called to say they were to call an IT specialist to ask them to check the system. I waited. I asked how much longer it would take and they didn't respond so I left as I had a place to be.
The following Monday morning I called to speak to the manager but he wasn't there so I left a message. Tuesday, same story. I'm still waiting for their call
Thank you for your post.
Our Returns Policy facilitates an exchange or a credit on an item returned within 30 days from date of purchase provided that it is accompanied by the original proof of purchase, the swing ticket is still attached and the item has not been worn or used.
This matter has been referred to the Manager at the store in question. We understand that you wished to exchange the garment, however as part of our in store process, the store is required to credit the goods received and to process a new transaction on the replacement goods.
As a result, we were informed that, following numerous unsuccessful attempts to locate the store copy of the transaction; your exchange could not be authorized. We confirm that you have been informed regarding the outcome to your query, and hope that you will be able to perceive and understand our stance in this regard.
Yours sincerely,
Truworths Online Team
Thank you for your post.
Our Returns Policy facilitates an exchange or a credit on an item returned within 30 days from date of purchase provided that it is accompanied by the original proof of purchase, the swing ticket is still attached and the item has not been worn or used.
This matter has been referred to the Manager at the store in question. We understand that you wished to exchange the garment, however as part of our in store process, the store is required to credit the goods received and to process a new transaction on the replacement goods.
As a result, we were informed that, following numerous unsuccessful attempts to locate the store copy of the transaction; your exchange could not be authorized. We confirm that you have been informed regarding the outcome to your query, and hope that you will be able to perceive and understand our stance in this regard.
Yours sincerely,
Truworths Online Team