How I left R860 at a Truworths
Long story short, So I buy for R860 & get charged double. So like any reasonable person I go back & ask for help the manager, a lady, was rude stating she couldn't help me I'd need to come back with a receipt which I agreed to and came back later. Then I left and came back to get it then when I go back, give her the receipt and ask her when she will be able to fix the mistake then she goes of on a tangent about how she must investigate the charge then I ask her why she didn't tell me that from the get go instead of giving me false hope that this could be resolved and she starts shouting at me hard.<br> <br> I try calm her down and she gets louder so I ended up leaving R860 rands of my hard earned money at a Truworths. Now I do know why I didn't just go elsewhere...
Thank you for your post and affording us the opportunity to respond.
We have investigated this issue as a matter of urgency and have established that your bank account was indeed erroneously debited on the respective dates.
Standard Bank has confirmed that the error occurred on their side. We were informed that all duplications and triplications will be reversed over the next couple of days and in some cases the reversals have already taken place. A message has been placed on all social networks to advise customers of this unfortunate error.
We sincerely apologise for any inconvenience this may have caused you and we encourage you to contact us on *** or e-mail *** if you have any further queries or concerns.
Kind regards,
Charmaine
Thank you for your post and affording us the opportunity to respond.
We have investigated this issue as a matter of urgency and have established that your bank account was indeed erroneously debited on the respective dates.
Standard Bank has confirmed that the error occurred on their side. We were informed that all duplications and triplications will be reversed over the next couple of days and in some cases the reversals have already taken place. A message has been placed on all social networks to advise customers of this unfortunate error.
We sincerely apologise for any inconvenience this may have caused you and we encourage you to contact us on *** or e-mail *** if you have any further queries or concerns.
Kind regards,
Charmaine