SK
Sharon K
1 reviews | Active since Oct 2015
15 Oct 2015, 20:48
How dare you!!!
Dear Truworths,<br> Or not so dear.<br> How DARE you call me at 20:41pm on a weekday!<br> Not only did I have to hold to be connected, your RUDE and OBNOXIOUS call agent has the AUDACITY to ask me what is wrong with calling me at this time!<br> Thanks for raising my blood pressure.
Helpful (0)
Replies (1)0
Replies (1)
Truworths's replyOfficial
27 Oct 2015, 16:42Hello ChefSharon,
We acknowledge your frustration in this regard and wish to apologize for the manner in which you felt our consultant attended to you during the collections call.
We can assure you that this matter has been brought to the attention of the relevant manager.
This being said, when customers do not meet their payment commitments, we will try to contact them using various correspondence methods. These communications are to inform customers on the status of their accounts and allow them the opportunity to make suitable payment arrangements.
We can confirm that a call was generated for you at 20h38 however we can assure you that we are compliant with the requirements of the Debt Collections Act which states that calls can be made between the hours of 07h00 and 21h00.
We regret that the arrears communication sent to you was not received for its intended purpose, however trust that you will be able to perceive and accept our stance in this regard.
Please accept our sincerest apologies for the delay in our response. Should you have any further concerns or suggestions, please contact us on *** or via email on ***.
Kind regards,
Lynn
We acknowledge your frustration in this regard and wish to apologize for the manner in which you felt our consultant attended to you during the collections call.
We can assure you that this matter has been brought to the attention of the relevant manager.
This being said, when customers do not meet their payment commitments, we will try to contact them using various correspondence methods. These communications are to inform customers on the status of their accounts and allow them the opportunity to make suitable payment arrangements.
We can confirm that a call was generated for you at 20h38 however we can assure you that we are compliant with the requirements of the Debt Collections Act which states that calls can be made between the hours of 07h00 and 21h00.
We regret that the arrears communication sent to you was not received for its intended purpose, however trust that you will be able to perceive and accept our stance in this regard.
Please accept our sincerest apologies for the delay in our response. Should you have any further concerns or suggestions, please contact us on *** or via email on ***.
Kind regards,
Lynn
Truworths's reply27 Oct 2015, 16:42
Official
Hello ChefSharon,
We acknowledge your frustration in this regard and wish to apologize for the manner in which you felt our consultant attended to you during the collections call.
We can assure you that this matter has been brought to the attention of the relevant manager.
This being said, when customers do not meet their payment commitments, we will try to contact them using various correspondence methods. These communications are to inform customers on the status of their accounts and allow them the opportunity to make suitable payment arrangements.
We can confirm that a call was generated for you at 20h38 however we can assure you that we are compliant with the requirements of the Debt Collections Act which states that calls can be made between the hours of 07h00 and 21h00.
We regret that the arrears communication sent to you was not received for its intended purpose, however trust that you will be able to perceive and accept our stance in this regard.
Please accept our sincerest apologies for the delay in our response. Should you have any further concerns or suggestions, please contact us on *** or via email on ***.
Kind regards,
Lynn
We acknowledge your frustration in this regard and wish to apologize for the manner in which you felt our consultant attended to you during the collections call.
We can assure you that this matter has been brought to the attention of the relevant manager.
This being said, when customers do not meet their payment commitments, we will try to contact them using various correspondence methods. These communications are to inform customers on the status of their accounts and allow them the opportunity to make suitable payment arrangements.
We can confirm that a call was generated for you at 20h38 however we can assure you that we are compliant with the requirements of the Debt Collections Act which states that calls can be made between the hours of 07h00 and 21h00.
We regret that the arrears communication sent to you was not received for its intended purpose, however trust that you will be able to perceive and accept our stance in this regard.
Please accept our sincerest apologies for the delay in our response. Should you have any further concerns or suggestions, please contact us on *** or via email on ***.
Kind regards,
Lynn