NR
Nadia R

1 reviews | Active since Feb 2012

21 Feb 2017, 12:02

Hounded by Financial Services

<p>I do NOT appreciate being hounded and contacted at every possible number and every other means possible for R160.</p> <p>Really, why don't you spend your time hounding people who owe you a significant amount.</p> <p>You have a policy of charging interest, well why don't you spare yourself the effort and charge my account with the interest you should??</p> <p>Your financial services are PATHETIC!! </p> <p>Come March I will pay the account in full and close the accounts we hold with Truworths. Quite frankly I will NEVER purchase Truworths products again.</p> <p>So now I'm definitely not the first person to have this issue and boycott your company. One question is R160 ( actually R60, as R100 was paid during the month) worth losing a customer permanently??</p> <p> </p> <p>Absolutely Ridiculous!!</p>

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Replies (1)
Truworths
Truworths's reply24 Feb 2017, 11:57
Official

Thank you for your post.

We are sorry to hear of your dissatisfaction regarding the arrears communication generated for your account; it was not done with the intention of aggravating you or causing any inconvenience.

We acknowledge and thank you for your payment received, however the payment was regrettably not sufficient to cover the full instalment due, as such communication was generated to inform you on the status of your account.

We hope that we were able to clarify your concerns with our response and kindly urge you to contact us on *** or via email to *** should you have any further inquiries, comments or suggestions.

Kind regards,

Truworths Online Team