HORRIBLE!!TERRIBLE SERVICE!

I app**** for account online and got approved and this is the sms i got "Congratulations MA SEOMANA! Ur Truworths account with free vouchers* is approved & u have R2000 to spend pending an affordability check. Complete this process in store & remember to bring ur ID"

I went to your store in Mamelodi(Denlyn) today 01-01-2018 for activation. One of the women sent me back because I ddnt bring the bank statement. I did not even take her name but I still remember her very well. If the bank statement was that necesary , why wasnt i notified on that sms they sent? I had to travel this long way to be sent back! This is a poor service and very inconveniencing!! I tried explaining to her and even showed her an sms but I was told it is a company policy and my bank statement should me attached to whatever documents she is to send to Head office! I wasted my time,petrol for such service.!!