1 reviews | Active since Jun 2016
Horrible Services
<p>On Friday I bought a jacket at Calton Centre and when I got home I realised tht the size was too small to fit me. </p> <p> </p> <p>And on Sunday I went back to the Store but then I realised tht I lost my receipt and when I got to the Store I asked the store manager for the copy so tht I can exchange it at The Glen Mall because they had asked me for a transaction number. </p> <p> </p> <p>When I got to the Store they 1St asked me for my Cheque card tht I used to pay then a few minutes later they told me the manager refused to assist and I must speak to the Area Manager. </p> <p> </p> <p>When I asked d for the number of the area manager they gave me the Call Centre number to lay a complaint first. </p> <p> </p> <p>I called the Call centre and they gave me a ref number 29558 nd they said I will get feedback. </p> <p> </p> <p>Today I called the Call centre many times and the agents keep hanging up on me. What a joke this seems for them. </p> <p> </p> <p>After such service, I have to say; I truworths was running a professional business bt now I hate anything tht has to do with them. </p>
Thank you for your post and allowing us the opportunity to respond.
We were concerned to read of the manner you were assisted by our store as this is not in line with our store procedures and we therefore sincerely apologize for your experience. Whilst we acknowledge that, when merchandise is returned to our stores proof of purchase is indeed required to facilitate an effortless return. In the event that the customer does not have proof of purchase, stores may from time-to-time request additional information from a customer to assist the store in locating the required proof of purchase.
We have escalated your concerns to the Store Manager who has investigated this matter and established that you were assisted by the Admin Manager on the day of your visit. The Admin Manager informed us that he remembers a different experience to that described in your post; however the Store Manager has attempted to contact you following your complaint logged with our Call Centre and was unable to reach you to discuss this matter. The Store Manager has thus requested for you to return to store at your earliest convenience in order for her to further investigate and attend to this matter for you.
We can verify that we have also attempted to contact you but were regretfully unsuccessful in our attempts and have subsequently sent you an email in this regard.
We trust that this matter will be satisfactorily resolved following your visit to our store.
Sincerely yours,
Truworths Online Team
Thank you for your post and allowing us the opportunity to respond.
We were concerned to read of the manner you were assisted by our store as this is not in line with our store procedures and we therefore sincerely apologize for your experience. Whilst we acknowledge that, when merchandise is returned to our stores proof of purchase is indeed required to facilitate an effortless return. In the event that the customer does not have proof of purchase, stores may from time-to-time request additional information from a customer to assist the store in locating the required proof of purchase.
We have escalated your concerns to the Store Manager who has investigated this matter and established that you were assisted by the Admin Manager on the day of your visit. The Admin Manager informed us that he remembers a different experience to that described in your post; however the Store Manager has attempted to contact you following your complaint logged with our Call Centre and was unable to reach you to discuss this matter. The Store Manager has thus requested for you to return to store at your earliest convenience in order for her to further investigate and attend to this matter for you.
We can verify that we have also attempted to contact you but were regretfully unsuccessful in our attempts and have subsequently sent you an email in this regard.
We trust that this matter will be satisfactorily resolved following your visit to our store.
Sincerely yours,
Truworths Online Team