Horrible Service from Truworths Head Office

I would like to log a complaint against Truworths after numerous attempts to get this matter resolved without any luck from Truworths: In August last year I received an sms informing me that I have a R150 voucher that I can redeem at truworths if I spend R750 or more. I then decided to go redeem the voucher. I spent well over R1000 which meant that I qualified to redeem the voucher.

Upon checking out the items, that sales assistant informed me that the voucher does not reflect on my profile. I showed her the sms I received and she then proceeded to call head office who informed her that I had 2 accounts appearing on my profile. I therefore needed to return during office ours when the head office managers are available to deal with my case.

I returned 4 days later during office hrs. They called head office who created a voucher which they emailed to the store manager for them to use on my purchase. There were challenges with the voucher that was created and they advised me that I should rather purchase the items without the voucher and call head office to deal with the matter as there was nothing further they could do from the store.

When I called head office, they informed me that there was nothing that they could do for me as the voucher should have been app**** at the point of sale and they informed me to go back to the store manager.

I went back to the store manager who informed me that there was nothing he could do and proceeded to put me on the line with people who could not assist me still as I refused to be forced to make another purchase to get a R100 voucher at the time. It does not make sense, what was requesting Truworths is to deduct the R150 that was due to me from my account of the purchase I have already made. They cannot force me to purchase more items for them to rectify their mistake. I have been emotionally abused by their rude call centre agents and supervisors for the last 2 months.