AS
Alfonso S
1 reviews | Active since Oct 2019
16 Jul 2020, 07:35
Horrible Service From Truworths
Truworths are a horrible company to deal with. I have been paying my account on time every month and in the month of April did a EFT payment. It took two months to sort this matter out. Yesterday I got a letter in the post to say the account is overdue. Lesley promised they will make things right on they're side. I will make sure my account is paid in full and close the account. I will not be supporting this company anymore and make sure my friend and family and all the people I have on social media know what horrible customer service Truworths give a customer.
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Truworths's replyOfficial
23 Jul 2020, 11:24Thank you for your post.
We acknowledge your frustration and have your concerns raised escalated to the relevant department to address.
Upon a thorough investigation, we can confirm that your payment has been allocated and we thank you for making payment. We further confirm that one of our consultants has been in contact with you to and are pleased that this matter has been resolved.
We once again sincerely apologise for any frustration and inconvenience caused as a matter of this.
Kind regards,
Truworths Online Team
Truworths's reply23 Jul 2020, 11:24
Official
Thank you for your post.
We acknowledge your frustration and have your concerns raised escalated to the relevant department to address.
Upon a thorough investigation, we can confirm that your payment has been allocated and we thank you for making payment. We further confirm that one of our consultants has been in contact with you to and are pleased that this matter has been resolved.
We once again sincerely apologise for any frustration and inconvenience caused as a matter of this.
Kind regards,
Truworths Online Team