Horrible service from Truworths

---------- Forwarded message --------- From: Jabulani Sibanyoni <***> Date: Tue, Jun 2, 2020 at 2:41 PM Subject: LODGING A QUERY REGARDING MY CURRENT BALANCE STATEMENT To: <***>

ATTENTION Sir/Madam,

ACC NUMBER: *** ID NUMBER: *** 085 NAME AND SURNAME: (Mr) Jabulani Sibanyoni

I wish to draw to your attention and request a speedy way of resolving this matter amicably after I raised it with your employees telephonically regarding the balance of my clothings account. On the 25th APRIL 2020, I placed an online order (Order o***3 as captured/***) on various garments when we were still under SCHEDULE FIVE OF THE DISASTER MANAGEMENT ACT COVID-19, the same items I purchased online, was meant for people that were at my place in Gauteng Province then. My expectation was that the same order would take atleast four to five days for it to be delivered. It was instead delivered on the 25th of May 2020, one month after having done the order of which by then, the same people I purchased such items for had already left for another Province and I had bought them the Voucher Cards in order to purchase items of their choice in their Province.

Take note also that on those five items I purchased, I was somehow advised per email that one of them a regular Jean size 28 worth R625 was cancelled due to its unavailability.

Then when such items were received on my behalf by my spouse as per an arrangement, I made some time to do an account return on them on (14:33:40) Friday the 29th May 2020 at my nearby branch store in Springs Avenues.

On my expected monthly instalment of R270.00, I decided to pay an amount of R400.00 prior to the transaction of R1450.00 I made at the Golden Walk Complex in Germiston.

My main argument is that it was improper for me to be billed on items that I had never received, and when they were delivered a month later, I returned them. So I cannot pay for items that I returned.

Please kindly do a thorough investigation and have this matter quickly resolved by crediting my account so as to reflect the proper balance on my account.

Looking forward to receive your best efficiency and expediency on this matter.

Kind regards,

Jabulani Sibanyoni (Mr) ***