Horrible service at Truworths Elukwatini

I went to truworths Elukwatini to but 2 items today using my account however when I got to the till, I was told that the ID that I had with me was tempered with by a lady named Nothando and therefore could not be used. I asked on what grounds for I had used it in this current week and the previous week to purchase items in Elukwatini and she called her supervisor who barely took a look at it and said it could not be used. When I posed the question again Nothando said maybe the previous people did not pay attention to it and she insisted that it could not be used. Now how is it possible that an ID used in that very week and previous week was fine and now I’m told that it is not fine. Where the consistency there. And funny enough, I used the same ID to pay for the account and the same lady took it and used it to pay for the account. So it’s valid to pay but not valid to buy but it was valid to buy and make 2 orders using it less that a week or so ago! Please make it make sense and how will I collect the 2 orders because I’m still using that ID that’s not acceptable according to the cashier that assisted me