Horrible Service

ultimately they agreed to refund me however there was no cash so I had to: wait for somebody to pay with cash so they can refund me I waited but there was no cash transaction so i was told to come back again the following day

I explained to them that I am going out of town and by the time I come back the return date would have passed and they just ignored me.

Time was passing by and I had to leave for my next appointment.

I have a few concerns:

how do you keep a client in a store because you don't have cash in the till, in 2022, that's ridiculous having no cash, how is that my problem, honestly my 30-45 minutes was wasted, just waiting there for a client to come in with cash I got a voucher when I returned faulty shoes which I paid for with cash, so when it's the other way round, its a problem there was no sense of urgency with the store assistants, either incomptetence or unfriendly service

What happened to the quick, professional service of this store, so disappointed.

Wendy and Suzan, the store/area manager, should do something Ofentse the lady, apparently she is the supervisor, was just standing there and doing nothing to resolve my query.

I have since sent an email to the Service Department. Its been 9 days, no feedback nothing. They asked for my contact number in order for them to follow up and that was it

Disappointed