1 reviews | Active since Jan 2015
horrible service
<p>i bought a skirt for my daughter , when i get home i found that its too small, yesterday i send my daughter to return the skirt with a receipt and a tech on on the skirt , still in new condition, they said to her they need the owner of account to return the skirt, exacly what do you want , because she was not buying but returning only ,,, i am going to close this account , and tell my friend and family about bad service , this is very poor and inconviniencing</p>
Thank you for your post and informing us of your recent experience in our stores.
We acknowledge that when garments are returned they must be refunded in the original method of tender. Whilst you’re original purchase was made on your Truworths account the store should have assisted with the return as only a credit for the garment was requested and the garment comp**** with the requirements of our returns policy.
This matter was therefore raised with the manager of the store investigate and address. We believe that the manager has contacted you to apologize and informed you that this matter will be addressed with all store staff to ensure that the correct procedures are followed. We were further informed that you have agreed to send your daughter to return the garment.
We once again apologize on behalf of Truworths for your experience and for the inconvenience caused to your and your daughter as a result of this.
Sincerely yours,
Truworths Online Team
Thank you for your post and informing us of your recent experience in our stores.
We acknowledge that when garments are returned they must be refunded in the original method of tender. Whilst you’re original purchase was made on your Truworths account the store should have assisted with the return as only a credit for the garment was requested and the garment comp**** with the requirements of our returns policy.
This matter was therefore raised with the manager of the store investigate and address. We believe that the manager has contacted you to apologize and informed you that this matter will be addressed with all store staff to ensure that the correct procedures are followed. We were further informed that you have agreed to send your daughter to return the garment.
We once again apologize on behalf of Truworths for your experience and for the inconvenience caused to your and your daughter as a result of this.
Sincerely yours,
Truworths Online Team