RM
Rose M
1 reviews | Active since Jan 2019
07 Feb 2020, 09:48
Horrible Service
I have an account with truworths and have been paying via debit order. in December they debited my account early without prior agreement, I therefore incurred bank charges due to the unpaid debit. I have been in contact with truworths to try and recover my money, to no avail. I have been sent from pillar to post regarding the recovery of the funds. In Jan they debited early again. The service has been absolutely, with requests that are unreasonable. I have provided them with all the relevant documentation and still no feedback.
Really horrible service from the service staff in the contact center....
Helpful (0)
Replies (3)0
Replies (3)
Truworths's replyOfficial
10 Feb 2020, 11:41We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's reply10 Feb 2020, 11:41
Official
We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's replyOfficial
11 Feb 2020, 12:49Thank you for your post.
Upon receipt of your post, we escalated your query to the relevant department to address.
We can confirm that one of our consultants has been in contact with you and await the requested documents to further investigate your query.
We hope that we were able to adequately attend to this matter.
Kind regards,
Truworths Online team
Upon receipt of your post, we escalated your query to the relevant department to address.
We can confirm that one of our consultants has been in contact with you and await the requested documents to further investigate your query.
We hope that we were able to adequately attend to this matter.
Kind regards,
Truworths Online team
Truworths's reply11 Feb 2020, 12:49
Official
Thank you for your post.
Upon receipt of your post, we escalated your query to the relevant department to address.
We can confirm that one of our consultants has been in contact with you and await the requested documents to further investigate your query.
We hope that we were able to adequately attend to this matter.
Kind regards,
Truworths Online team
Upon receipt of your post, we escalated your query to the relevant department to address.
We can confirm that one of our consultants has been in contact with you and await the requested documents to further investigate your query.
We hope that we were able to adequately attend to this matter.
Kind regards,
Truworths Online team
RM
Rose M's updateReviewer Update
14 Feb 2020, 14:11I am glad to report that Truworths has finally come through and the funds I was claiming have been refunded.
Thank you to the a lady by the name of Nwabisa for her assistance and constant feedback on the matter.
I received good service from her.
Thank you
Thank you to the a lady by the name of Nwabisa for her assistance and constant feedback on the matter.
I received good service from her.
Thank you
RM
Rose M's update14 Feb 2020, 14:11
Reviewer Update
I am glad to report that Truworths has finally come through and the funds I was claiming have been refunded.
Thank you to the a lady by the name of Nwabisa for her assistance and constant feedback on the matter.
I received good service from her.
Thank you
Thank you to the a lady by the name of Nwabisa for her assistance and constant feedback on the matter.
I received good service from her.
Thank you