EM
Elveriza M
1 reviews | Active since Sept 2014
16 Sept 2015, 11:50
HORRIBLE service!!!
I wanted to exchange a gift I got. Spoke to a gentleman by the name of Darren. I informed him that I got it as a gift and I would like to exchange it for something else where he requested a docket. As much as I told him it was a gift and the person who gave it to me is not even in the country. He said that they cant help me and I can call head office with a very arrogant attitude. I am really disgusted by the service I got an that from such a well established company and brand. I get better service at Chinese shops.<br> <br>
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Truworths's replyOfficial
23 Sept 2015, 13:03Hello Elveriza,
Thank you for your post.
We acknowledge your frustration regarding this matter, however wish to confirm that you were correctly informed by our consultant that as your return did not fully comply with the Terms and Conditions of our Returns Policy, an exchange could not be authorized.
This being said, the manner in which you were assisted by our consultant is not in line with our high service standards, as such we have escalated this matter to Manager of the store in question.
We believe that the relevant Manager has contacted you in this regard and has apologized for the manner in which you were assisted on the day of visit, and was further able to successfully resolve this matter for you.
We trust that we have adequately responded to your query and hope to see you in our stores again soon.
Kind regards,
Lynn
Thank you for your post.
We acknowledge your frustration regarding this matter, however wish to confirm that you were correctly informed by our consultant that as your return did not fully comply with the Terms and Conditions of our Returns Policy, an exchange could not be authorized.
This being said, the manner in which you were assisted by our consultant is not in line with our high service standards, as such we have escalated this matter to Manager of the store in question.
We believe that the relevant Manager has contacted you in this regard and has apologized for the manner in which you were assisted on the day of visit, and was further able to successfully resolve this matter for you.
We trust that we have adequately responded to your query and hope to see you in our stores again soon.
Kind regards,
Lynn
Truworths's reply23 Sept 2015, 13:03
Official
Hello Elveriza,
Thank you for your post.
We acknowledge your frustration regarding this matter, however wish to confirm that you were correctly informed by our consultant that as your return did not fully comply with the Terms and Conditions of our Returns Policy, an exchange could not be authorized.
This being said, the manner in which you were assisted by our consultant is not in line with our high service standards, as such we have escalated this matter to Manager of the store in question.
We believe that the relevant Manager has contacted you in this regard and has apologized for the manner in which you were assisted on the day of visit, and was further able to successfully resolve this matter for you.
We trust that we have adequately responded to your query and hope to see you in our stores again soon.
Kind regards,
Lynn
Thank you for your post.
We acknowledge your frustration regarding this matter, however wish to confirm that you were correctly informed by our consultant that as your return did not fully comply with the Terms and Conditions of our Returns Policy, an exchange could not be authorized.
This being said, the manner in which you were assisted by our consultant is not in line with our high service standards, as such we have escalated this matter to Manager of the store in question.
We believe that the relevant Manager has contacted you in this regard and has apologized for the manner in which you were assisted on the day of visit, and was further able to successfully resolve this matter for you.
We trust that we have adequately responded to your query and hope to see you in our stores again soon.
Kind regards,
Lynn