HORRIBLE ONLINE SERVICE

I placed my order on the 28th of January 2021 and till today (10.02.2021) I have not received my parcel.

on the 4th of February 2021, I got an SMS informing me that the parcel will be delivered but it never arrived it. I waited for it and nothing came with no communication none whatsoever. the following day , again I waited but it still didn't arrive and still no communication. on the 6th, I called customer care to check exactly where my parcel is at and I was told that the courier company was supposed to deliver the parcel on the 4th but couldn't because the driver had a break down.

on the 8th, I called the online customer care again asking them to please put send a note to the courier that they should deliver the parcel on the 9th because I was unavailable on the 8th. 30mintes after the call to the customer care, I received another SMS informing me that the parcel will be delivered on that very same day that I had asked for it not to be delivered. I had to make plans that someone comes to my house in order for them to receive the parcel on my behalf but still, the parcel was not delivered

on the 9th, I got yet another SMS informing me that my parcel will be delivered on that day between 8am and 5pm, I waited again and nothing happened. feeling restless, I ended up calling RTT and I was told they don't have my parcel but rather they gave it to Orion couriers. I had to call Orion couriers and I was told that the parcel shows that it has gone out for delivery but the driver said he doesn't have it with him. the guy from Orion said he will try to locate the parcel and get back to me but he never did,

today on the 10th, I received yet another SMS informing me that the parcel will be delivered but still, I have not received my parcel. I called the man from Orion and asked him where is my parcel since yesterday he had told me that he was unable to locate it. he then told me that , the driver **** about not having the parcel with him but he had returned back to the warehouse with it.

I am very disappointed at the service I am getting because I paid for the clothes and I have paid the delivery fee. how can Truworths use such *********** and unreliable couriers. my parcel is missing and no one is being accountable for it

I paid my hard earned money for these items, I did everything that needed to be done from my side as a customer. I even went over and beyond. my question now is, why is Truworths just folding its arms and standing on the side. is it my responsibility as the customer to chase after the 3rd parties that Truworths uses? Must I wait a month for my parcel to be delivered? how do you trust a courier company that has drivers that blatantly lie to the customers? do you not care about customer satisfaction and the quality of service that you have to offer to the customers?

I am very angry and very very disappointed at this and i hope people will stop shopping on Truworths online because this store is giving other online shops a bad name.

when i call the customer care, i am told that i should track my order on RTT