Horrible horrible service

I'm 37 weeks pregnant, i purchased my 3year old daughter eid clothes online when i was 36 weeks pregnant on the 2nd, 4th and 5th May 2020 sla is 3-5 working days for delivery bare in mind eid is on the 23rd or the 24th of May. From the 4th-8th May 2020 i have not received any update regarding my orders placed not even an sms to say my order is in progress i sent an email and got an automatic reply their is no one to respond to my email but here are ways to pay your account. There is no option to cancel the order, if i knew this was going to happen again i could've gone to the shop myself and tske the risk.

I checked my orders online on the 11th and the 12th May and it just shows my orders has been submitted. I called the online service team on the 12th and spoke to Melissa and was advised the items placed on the 2nd is with the courier RTT they haven't found the items yet for the order placed on the 4th May, i explained to her but there is no progress of my delivery online she then advised the system needs to be updated. I advised her i am 37 weeks pregnant and this is clothes i purchased my daughter for eid that is soon, she only then apologised and advised the online system still needs to be updated i will receive an sms in this week that my order can be collected there is a shortage of staff and they have a backlog.

Today is the 15th May and i have still not received any sms with the progress of my purchase just an sms to say that my order is being prepared. I called this morning but there is no answer at all.

This is not the first time this is happening, the last time i also purchased things online was in January 2020 and it took forever to be delivered. I called the customer service team and logged a complaint because of the service received and i still to this date received my complaint ref number by sms. Truworths claims in their review they wrote on the 28th January managers is in contact with me but no one called me and im still waiting for my complaint reference number this is how they lie in their reviews. I did not even receive an sms or email from truworths management apologising for the delay.

I'm so disgusted and disappointed in the way truworths is handling their customers concerns and complaint but come pay time they don't want to hear anything. They make all things possible for their customers to pay but when it comes to service delivery they have a never you mind attitude. My daughter might not have eid clothes due to their attitude they have towards their customers