Horrible Customer service and product
<p>I purchased a white handbag early December. I had the bag for 10days and it took any colours that it came into contact with. I was unable to wipe off the stains. I took it back to Truworths at Waterfall Mall after 10 days around the 19th December. They refused to refund or exchange. They said they had to send the item back to quality control and they will get back to me. I got a call now after more than 3 weeks from Didi at the Mall of Africa and informs me that they cant help me and that i just take the reject discolored white bag back. I also got a call from the Manager Sipho who tells me that i must call head office to challenge this decision. Wasting my money and time on this. Ive been buying from Truworths for years and this is the first time ive had any issues and this is the service i receive froom such a reputable company. Im disgusted. The quality and service is not what it use to be.</p>
Thank you for your post.
We were concerned to read of you query and therefore immediately liaised with the relevant management of the store. We were informed that the handbag was initially assessed in store and as the fault could not be established, the handbag was therefore sent for final assessment by our Quality Assurance department. Their findings were that the defect on the bag did not arise as a result of a manufacturing fault; as such the return was regrettably declined.
We apologize for the manner, in which you felt your query was handled by the store, however trust that you will be able to perceive and accept our stance in this matter.
Kind regards,
Truworths Online Team
Thank you for your post.
We were concerned to read of you query and therefore immediately liaised with the relevant management of the store. We were informed that the handbag was initially assessed in store and as the fault could not be established, the handbag was therefore sent for final assessment by our Quality Assurance department. Their findings were that the defect on the bag did not arise as a result of a manufacturing fault; as such the return was regrettably declined.
We apologize for the manner, in which you felt your query was handled by the store, however trust that you will be able to perceive and accept our stance in this matter.
Kind regards,
Truworths Online Team