Horrible customer experience

Truworths,

Please stop harassing me because I phoned your collections department & made an arrangement on the 29th November that I will pay on the 12th December.

It's not even the specified date but I'm already receiving irritating sms stating that my account will be handed over even when I made an arrangement.

What's the use of arrangement making system if the customer is still bombarded with multiple calls & sms? Because we are always encouraged to take the first step & inform our creditors if we a going through difficulties.

However with you truworths I was treated like a wanted ******** rather than a loyal customer.

Please note that I have paid R1500 via eft on Saturday 8th December which will take about 7 working days to reflect on your system as informed by your agents.

I will never set foot at any of your store & I will finish payment via eft & close the account.