********** Service

<p>bought a dress cash on Friday evening at The Glen Mall which was on sale for an amount of R 390. As soon as I got home, I tried the dress on and it just wouldn’t fit me. I then decided to return it back to one of the stores in Southgate to see if I could get a bigger size that would fit me. After queuing for a very long time I eventually got through to one of the cashiers who wasn’t very welcoming to me as a regular customer. I explained to her why I was returning the dress and she assured me that she will assist and even made me write down my details on the slip which is normal procedure when returning an item to the store.</p> <p> </p> <p>To my surprise, the lady left me and my husband at the till without any explanation whatsoever and a few minutes later a lady by the name of Virginia who is supposedly the manager there came to us and told me that she will not take the dress back as it has a little mark which was removable. She told me to drive all the way to the store I initially bought and this made me very furious as I had a very important conference I was rushing to which by the way I was already late for having waited an hour for people to tell me they will NOT assist one of their loyal clients.</p> <p> </p> <p>She told me she will call The Glen to ask them to take the dress back and after numerous attempts to get hold of them she couldn’t get through and made this my problem. She then asked me what size am I looking for and because of her stinking attitude I told her I will not be purchasing anything else from any Truworths store from that moment on because of her.</p> <p>I then demanded that she call head office as I needed to report the kind of service that is being rendered to me at their store which was the first time I went to. She then threw the dress, the plastic bag it was in and my slip on the counter and walked away saying “I will not help you, you will deal with this yourself” in Zulu which is very insulting. I had other clients looking at me in disbelief surprised that this is how a store manager conducts herself to a client.</p> <p> </p> <p>Nonetheless since she refused to assist me, I took it upon me to google the contact number for your head office and call them with my own airtime. I got through to a consultant whom I explained the whole incident to, she herself was also shocked at what I had to tell her saying that I was supposed to have been assisted by Virginia. She gave me a reference number for my complaint and assured me that this will be resolved within 48 working hours which elapsed yesterday after which I will receive a call advising me of the outcome to this issue. To this very moment, I am still waiting to hear from them and I am still sitting with a dress that doesn’t fit me.</p>