1 reviews | Active since Aug 2016
horrable service
i have such difficulty exchanging for the right size of clothes if u bought with an account they request u to bring everything starting with an ID never mind the receipt u have. i took my watch for repairs to canal walk after going to all the stores near me but i was told to take it back to the store i purchase from no one cared that i have work and the last day for my warranty was on the same week and canal walk is too far. i managed to take it back 5 weeks ago and i called in last week and they said they have no records of my watch being brought in after 3 weeks after i took it in they called to say they will be replacing it since they dont have the same strips anymore. when a called they said they are calling the manager i was on hold i dont know for how long and i dropped and called again no one picked up until today the have been no feedback I'm just waiting for my off day that shop will close as soon as i walk in I'm up to here with the service
At Truworths, quality is of utmost importance to us and we therefore thank you for bringing this matter to our attention and affording us the opportunity to respond.
We have investigated your complaint, and as such, liaised with the store in question. We were informed that the watch was sent to the supplier for assessment and that it is currently with the technician. We also confirm that once their evaluation has been completed, you will be contacted regarding further feedback.
We verify that you have been informed regarding the current status of your query, and trust that your concerns have been acceptably addressed. Should you have any further queries or concerns, please contact us directly on *** or e-mail ***.
Kind regards,
Truworths Online Team
At Truworths, quality is of utmost importance to us and we therefore thank you for bringing this matter to our attention and affording us the opportunity to respond.
We have investigated your complaint, and as such, liaised with the store in question. We were informed that the watch was sent to the supplier for assessment and that it is currently with the technician. We also confirm that once their evaluation has been completed, you will be contacted regarding further feedback.
We verify that you have been informed regarding the current status of your query, and trust that your concerns have been acceptably addressed. Should you have any further queries or concerns, please contact us directly on *** or e-mail ***.
Kind regards,
Truworths Online Team