1 reviews | Active since Nov 2014
****phobic behavior vs customer service
On Sunday 27th my wife and I took newly weds friends for wedding shopping and decided on the mentioned store and Edgars. While my wife and friend visted this store, its staff acted very judgmental and when they eventually offered assistance and discovered Its for a same *** wedding happening, I became so overwhelmed listening to how upset my wife left this store! Luckily our friend did see a gorgeous dress which we couldn't find anywhere else, since I told them to look else where due to your staffs behaviour.<br> <br> As a retailer understanding the ultimate goal of the business and customer service I find it completely and utterly offensive that first class citizens can act in this manner towards what our country stands for, EQUALITY!!! People from all over the globe come here wanting to live freely, so I can only imagine how your staff treat our 2nd class people.<br> <br> As a manager I believe any business culture is based on its managements attitude. These people act as if they better then others forgetting, they are the ones to serve. <br> <br> My wife recently received this account but based on this horrible tormenting experience, I do believe it is not beneficial at all. God help us
Thank you for your post and for affording us the opportunity to respond.
At Truworths, we believe in a value system of mutual respect and treating customers in a professional and courteous manner at all times.
The service described in your post is completely unacceptable and we therefore deemed it necessary to escalate your concerns to the relevant Area Manager.
We were informed that he has been in contact with you to discuss your concerns and has apologized for the conduct of the staff members involved.
He will further have the appropriate corrective action taken to prevent this type of conduct re-occurring in future. An instruction was also given to management of the store to take this as an opportunity re-train all store staff on the on the importance of upholding our high service standards at all times.
We wish to convey our sincerest apologies to yourself, your wife and your friends for the experience you have had at our store. We can assure you that this is certainly not the norm and will be addressed in earnest.
Yours sincerely,
Lynn
Thank you for your post and for affording us the opportunity to respond.
At Truworths, we believe in a value system of mutual respect and treating customers in a professional and courteous manner at all times.
The service described in your post is completely unacceptable and we therefore deemed it necessary to escalate your concerns to the relevant Area Manager.
We were informed that he has been in contact with you to discuss your concerns and has apologized for the conduct of the staff members involved.
He will further have the appropriate corrective action taken to prevent this type of conduct re-occurring in future. An instruction was also given to management of the store to take this as an opportunity re-train all store staff on the on the importance of upholding our high service standards at all times.
We wish to convey our sincerest apologies to yourself, your wife and your friends for the experience you have had at our store. We can assure you that this is certainly not the norm and will be addressed in earnest.
Yours sincerely,
Lynn