1 reviews | Active since Nov 2016
Holes on tops
I have purchased a few ****** Mary and OBR tops. They are now have holes on them. I have purchased them about 5/6 months ago. I do not have the slips and I have bought them cash. The store that I purchased them from said I must get the dates that I had purchased them. If I go onto my banking site, it only gives me my last 3 months statements for free. And if I request them, that is an additional charge. All I want is for an exchange for the same item.
Thank you for raising this quality concern with us.
At Truworths, our garments go through a series of quality assurance tests on merchandise destined for our stores; there may be an exception where a quality issue has slipped through unnoticed. Our Returns Policy therefore allows a return or an exchange on merchandise that presents with a potential quality issue provided that the return is made within 6 months from the purchase date and all returns criteria are met.
We are pleased to confirm that one of our Customer Services Consultants have been in contact with you in this regard, and has advised you to return the garments to the Truworths store where the items were bought, in order for the Store Manager to assist in assessing the mentioned garments.
We thank you for your patronage and trust that you will be able to return to the store at your earliest convenience in order for us to further attend to this matter.
Should you have any further concerns or suggestions, please do not hesitate to contact us on *** or via email on *** .
Yours sincerely,
Truworths Online Team
Thank you for raising this quality concern with us.
At Truworths, our garments go through a series of quality assurance tests on merchandise destined for our stores; there may be an exception where a quality issue has slipped through unnoticed. Our Returns Policy therefore allows a return or an exchange on merchandise that presents with a potential quality issue provided that the return is made within 6 months from the purchase date and all returns criteria are met.
We are pleased to confirm that one of our Customer Services Consultants have been in contact with you in this regard, and has advised you to return the garments to the Truworths store where the items were bought, in order for the Store Manager to assist in assessing the mentioned garments.
We thank you for your patronage and trust that you will be able to return to the store at your earliest convenience in order for us to further attend to this matter.
Should you have any further concerns or suggestions, please do not hesitate to contact us on *** or via email on *** .
Yours sincerely,
Truworths Online Team