1 reviews | Active since Apr 2015
hogwash service!
<p>My name is Khosi Tshiloane, i bought clothes at Truworths in Newtown cash using my Capitec Debit card and the clothes were worth R4000.. The follow day which is on the 29th of May i returned 1 jeans worth R575 & i was assisted by Mmatshego, i was told that they cannot give me cash & they asked for my card, they told me that i will be reimbursed in 3 days, i told them that a debit card is more like buying cash. Today i am flat broke & it's not yet the 3 days, i need my money now! So is this what a loyal client goes through when they are buying using a debit card?</p> <p>I am irate, so next time when i am not carrying notes but have money in my debit card, i will not purchase anything at Truworths</p> <p> </p>
Thank you for your post. We value your feedback and the opportunity to respond.
When an item is returned and all the requirements of our Returns Policy are met, we will allow a full refund in the original method of tender.
Ordinarily, debit card refunds are processed in cash, however, some chip and pin bank cards reflects as credit cards and not a debit card. These cards are known as hybrid cards and banks classify them as a credit card.
We have attempted to contact you on numerous occasions in order to establish which card was used on the day of your return, but regret that we are unable to reach you. We trust that we will be able to satisfactorily resolve this matter upon receipt of your response.
Should you have any other feedback or query, kindly contact us directly on *** or send an e-mail to *** and we will gladly assist you.
Kind regards,
Truworths Online Team
Thank you for your post. We value your feedback and the opportunity to respond.
When an item is returned and all the requirements of our Returns Policy are met, we will allow a full refund in the original method of tender.
Ordinarily, debit card refunds are processed in cash, however, some chip and pin bank cards reflects as credit cards and not a debit card. These cards are known as hybrid cards and banks classify them as a credit card.
We have attempted to contact you on numerous occasions in order to establish which card was used on the day of your return, but regret that we are unable to reach you. We trust that we will be able to satisfactorily resolve this matter upon receipt of your response.
Should you have any other feedback or query, kindly contact us directly on *** or send an e-mail to *** and we will gladly assist you.
Kind regards,
Truworths Online Team