1 reviews | Active since Mar 2015
Highly annoyed by extremely ****ndous treatment
On the 7th of March my mom bought me a skirt at Green stone for R380. I was with her and my 3 small kids and were soooo in a rush she actually left the receipt in their tills. 10 days later i decided to wear the skirt and noticed the Zip was faulty. On the 15th i went back with my mom to change the skirt and this girl at the till attended to her and she refused to change the skirt without the receipt. Her reason was that they don't accept exchanges as their Clothes are also sold in Nigerian shops. Duh??? i was shocked with disbelieve and actually asked if the quality was not any different as i expect truworths to sell quality. She further affirmed that they were the same hence they cant change because we might have bought it there. My God!!! <br> <br> How does one buy from Pep and have the audacity to change at Stuttarfords?<br> <br> This is the third time Truworths refused to exchange and would like to advise the public to be very careful as Truworths has turned out to be China Mall...once money goes in there's no return or exchange'.<br> <br> For the record u can keep the money if its worth losing customers.<br> Again train your staff as their attitude stinks with those of Supervisors big time
Truworths is very proud of its commitment to offering merchandise of superior quality and style. As a result, we were concerned to hear of your disappointment with a recent purchase at one of our stores.
When merchandise presents with a potential quality issue, our process is to assess the item at store level. If the manager is unable to make a technical decision, the garment is sent to our Head Office for further inspection.
We have liaised with the manager at the relevant store, and believe that she has been in contact with you to discuss the matter further. We have also been advised that you will be returning to the store in order for them to attend to this matter for you.
As the service you received in no way reflects our international service standards which we endeavor to provide, that the required corrective procedure will be followed regarding the consultant in question.
We trust that this matter will be acceptably resolved soon.
Kind regards,
Charmaine
Truworths is very proud of its commitment to offering merchandise of superior quality and style. As a result, we were concerned to hear of your disappointment with a recent purchase at one of our stores.
When merchandise presents with a potential quality issue, our process is to assess the item at store level. If the manager is unable to make a technical decision, the garment is sent to our Head Office for further inspection.
We have liaised with the manager at the relevant store, and believe that she has been in contact with you to discuss the matter further. We have also been advised that you will be returning to the store in order for them to attend to this matter for you.
As the service you received in no way reflects our international service standards which we endeavor to provide, that the required corrective procedure will be followed regarding the consultant in question.
We trust that this matter will be acceptably resolved soon.
Kind regards,
Charmaine