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TeePee T

1 reviews | Active since Jun 2017

21 Jun 2017, 10:25

Here's to the untruworth of Truworths.

<p>I have an account with Truworths that was used in an area I've never been @ and I was called the next day toĺ confirm the purchase of which I did not cause I know nothing about that. Now I wanna know with the law that protects customers, wasn't that supposed to be done before the goods were given to the culprit, I sent all the necessary documents I was told to bring the nextp and was told I will be contacted. 6 months later I'm still waiting for the call & I keep getting sms instead of call threatening my credit profile. Tried calling them myself for about a week however they always have high call volume. Where is the competency in this "TRUWORTHS" business or should I say FALSEWORTH business.</p>

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Replies (1)
Truworths
Truworths's reply03 Jul 2017, 11:51
Official

Thank you for your post and allowing us the opportunity to respond.

At Truworths, we view issues of irregular credit activity in a very serious light and as soon as we are notified immediate action is taken.

We can confirm that one of our consultants from our Forensics department has contacted you and informed you of the outstanding documentation required in order to investigate the matter further.

Once the outstanding documents are received and the investigation is concluded, they will contact you to advise you of the outcome.

Kind regards,

Truworths Online Team