Have not received my card

I opened my account with Truworths in December 2014 but still havent received my card. I went back 2 months ago and realised my address was captured incorectly. I changed the address to my postal address and was told by theperson changing the address that she has ordered a new card. I received my statement at the postal address the following month. I went back last month and was told that it will take a while for the card to reach me. This month went to the store again to pay my account and was told by the lady taking my payment that she really hopes that I receive my card. But really not in the mood to be helpful. After speaking to maanager on duty she also told me that it will take a while. After I insisted that it shouldnt take almost a year and insisting she phone head office, I was informed that there wasnt a card ordered. How ridiculous is the service! I go in every month, make sufe my account is up to date but Truworths doesnt dven have the customer service to send me the card. I am extremely disappionted in the service that I have received. I really hoperecei e my card shortly or I will be forced to close my account.