Harrassment on work line!!!

Truworths call centre are the worst I have been receiving endless messages, voicemails and calls from truworths regarding my outstanding account with them. I must admit over the last two months I have not been able to make payment on their accounts.

I fully understand that it is their job to recover monies outstanding from clients but I have continued to ask the consultants to call me after 5pm as I know I will be home and will be able to attend to my cellphone.

The manner in which they communicate with me is very unpleasant. Some even laugh on the phone while they speak to me. They go to an extent as to call my work phone. I have told them numerous times that I cannot talk during working hours but they call about 3 -4 times a day on my work line. Today I have received a written warning from my line manager about this. I would like to know, how will I be able to pay the account if I get fired from work because of their lack of understanding. Please make me understand??? Today I asked the consultant to make a payment arrangement for the end of April to pay for the three outstanding months but she just continued to talk and DEMANDED that I pay as soon as possible. They have no inch of respect for their clients.

I will not recommend truworths to anyone. In months when I made regular payments, they would send payment sms's for payment even when I have paid the account. Could the consultants refrain from calling me on my work line. I even asked for their banking details via e-mail to make an EFT during the month but the lady told me they cannot give the banking details to me??? so I'm even more confused

Please attend to the matter as soon as possible And seeing truworths trending on Hello Peter says a lot about it. You guys dont respect your clients