1 reviews | Active since Feb 2017
Harrassment from call centre despite paying accounts
<p>I paid my Truworths account by EFT and in fact paid more and therefor my account will be in credit . Despite calling the care line to tell them I had paid, they continued to call me 3 times a day up till 9pm. </p> <p>Calling people who are up to date on accounts, three times a day, and at night after hours is simply UNACCEPTABLE to me. I want to close my account immediately.</p> <p> </p> <p>I do not relish their attitude towards a paying customer that it, after all, their bread and butter. People shop with feet, and I shall surely boycott this store now and spread the word. Why is it fair to penalise me ?</p> <p> </p> <p>They claim by law they can harrass me till 9pm. Well, I am equally entitled to lay a acharge of harrassment againast them at the SAPS (which I am going to do)</p> <p> </p>
We are sorry to hear of your disappointment with our collections process and confirm receipt of your query via our Facebook page.
In acknowledging that customers have varying needs and lifestyles collections communication is generated in the forms of letters, calls and SMS’s to inform customers on the status of their accounts. Our staff members are encouraged to speak to customers directly, hence the reason why you were contacted in the evening, to allow the opportunity for a payment arrangement to be made.
We understand your unhappiness with our processes and sincerely apologize as it was not our intention to do so.
We regret that you have decided to close your account with us however hope that we can still continue the relationship we have established over the years by retaining you as a cash customer.
Please feel free to contact us on *** or via email to *** should you have any further, comments, suggestions or inquiries.
Kindest regards,
Truworths Online Team
We are sorry to hear of your disappointment with our collections process and confirm receipt of your query via our Facebook page.
In acknowledging that customers have varying needs and lifestyles collections communication is generated in the forms of letters, calls and SMS’s to inform customers on the status of their accounts. Our staff members are encouraged to speak to customers directly, hence the reason why you were contacted in the evening, to allow the opportunity for a payment arrangement to be made.
We understand your unhappiness with our processes and sincerely apologize as it was not our intention to do so.
We regret that you have decided to close your account with us however hope that we can still continue the relationship we have established over the years by retaining you as a cash customer.
Please feel free to contact us on *** or via email to *** should you have any further, comments, suggestions or inquiries.
Kindest regards,
Truworths Online Team
We are sorry to hear of your disappointment with our collections process and confirm receipt of your query via our Facebook page.
In acknowledging that customers have varying needs and lifestyles collections communication is generated in the forms of letters, calls and SMS’s to inform customers on the status of their accounts. Our staff members are encouraged to speak to customers directly, hence the reason why you were contacted in the evening, to allow the opportunity for a payment arrangement to be made.
We understand your unhappiness with our processes and sincerely apologize as it was not our intention to do so.
We regret that you have decided to close your account with us however hope that we can still continue the relationship we have established over the years by retaining you as a cash customer.
Please feel free to contact us on *** or via email to *** should you have any further, comments, suggestions or inquiries.
Kindest regards,
Truworths Online Team
We are sorry to hear of your disappointment with our collections process and confirm receipt of your query via our Facebook page.
In acknowledging that customers have varying needs and lifestyles collections communication is generated in the forms of letters, calls and SMS’s to inform customers on the status of their accounts. Our staff members are encouraged to speak to customers directly, hence the reason why you were contacted in the evening, to allow the opportunity for a payment arrangement to be made.
We understand your unhappiness with our processes and sincerely apologize as it was not our intention to do so.
We regret that you have decided to close your account with us however hope that we can still continue the relationship we have established over the years by retaining you as a cash customer.
Please feel free to contact us on *** or via email to *** should you have any further, comments, suggestions or inquiries.
Kindest regards,
Truworths Online Team