vM
vidopa M
1 reviews | Active since Mar 2009
02 Sept 2015, 09:06
Harrassment- disgusted
I didnt get a statement so paid the last installment that i previously paid previous month of R500, just to realise that i shortpaid my account with R50 and was getting 15 calls a day to inform me that i had R50 outstanding. This harrasment by truworths as you can not work they call you after hours at &pm and when i spoke to teh manager she told me that teh sytem is the one that calls. Guys stay away from Truworth no cusomer service just harrassment all the way!! truworth you lost me to your competitors who will respect and value me as a customer, Cherio!!!
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Truworths's replyOfficial
09 Sept 2015, 09:22Hello vii82,
Thank you for your post.
We acknowledge your frustration regarding the arrears communication sent to you. We wish to advise that the communication generated for arrears accounts are sent to inform our customers on the status their accounts and provide them with an opportunity to make payment arrangements should they not be able to meet their payment commitments.
We regret that the communication sent to you was not received for its intended purpose.
We are pleased to confirm that your account has subsequently been brought up to date with payment.
We are unable to verify the reason why you did not receive your statement via the post as we have received no returned mail for your account. We would however like to take this opportunity to inform you that we currently have the facility available to send statements via email.
Should you wish to subscribe for this benefit or have any further enquiries, please contact us on *** or via email on ***.
Kind regards,
Lynn
Thank you for your post.
We acknowledge your frustration regarding the arrears communication sent to you. We wish to advise that the communication generated for arrears accounts are sent to inform our customers on the status their accounts and provide them with an opportunity to make payment arrangements should they not be able to meet their payment commitments.
We regret that the communication sent to you was not received for its intended purpose.
We are pleased to confirm that your account has subsequently been brought up to date with payment.
We are unable to verify the reason why you did not receive your statement via the post as we have received no returned mail for your account. We would however like to take this opportunity to inform you that we currently have the facility available to send statements via email.
Should you wish to subscribe for this benefit or have any further enquiries, please contact us on *** or via email on ***.
Kind regards,
Lynn
Truworths's reply09 Sept 2015, 09:22
Official
Hello vii82,
Thank you for your post.
We acknowledge your frustration regarding the arrears communication sent to you. We wish to advise that the communication generated for arrears accounts are sent to inform our customers on the status their accounts and provide them with an opportunity to make payment arrangements should they not be able to meet their payment commitments.
We regret that the communication sent to you was not received for its intended purpose.
We are pleased to confirm that your account has subsequently been brought up to date with payment.
We are unable to verify the reason why you did not receive your statement via the post as we have received no returned mail for your account. We would however like to take this opportunity to inform you that we currently have the facility available to send statements via email.
Should you wish to subscribe for this benefit or have any further enquiries, please contact us on *** or via email on ***.
Kind regards,
Lynn
Thank you for your post.
We acknowledge your frustration regarding the arrears communication sent to you. We wish to advise that the communication generated for arrears accounts are sent to inform our customers on the status their accounts and provide them with an opportunity to make payment arrangements should they not be able to meet their payment commitments.
We regret that the communication sent to you was not received for its intended purpose.
We are pleased to confirm that your account has subsequently been brought up to date with payment.
We are unable to verify the reason why you did not receive your statement via the post as we have received no returned mail for your account. We would however like to take this opportunity to inform you that we currently have the facility available to send statements via email.
Should you wish to subscribe for this benefit or have any further enquiries, please contact us on *** or via email on ***.
Kind regards,
Lynn