MF
Melvin F
1 reviews | Active since May 2015
14 Apr 2016, 14:32
Harrassment
I am sick and tired of receiving almost 20 phone calls per day from the useless Truworths Call Centre, looking for a Mr Nkai whom I repeatedly respond and say you have the wrong cell phone number. I have never app**** for an account with Truworths and I for sure as hell am not Mr Nkai. Please refrain from calling me or I WILL TAKE THIS MATTER FURTHER!!!.<br> <br> They call me from ***, ***, ***; *** - Every time I drop the phone, they change their number.
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Truworths's replyOfficial
20 Apr 2016, 10:00Hello Big Fish 05,
Thank you for your post and allowing us the opportunity to attend to this matter for you.
We wish to convey our sincerest apologies for the erroneous collections communication you received intended for one of our account holders.
We can verify that your cellphone number was removed from our database on 14 April 2016 however; we established that the account is being handled by Munnik Basson Da Gama (MBD) who does collections on our behalf.
We can verify that your details have been removed from their database thus you should no longer receive any communication in this regard.
We hope that we were able to acceptably attend to your concerns and once again apologize for any inconvenience or frustration caused as a result of this matter.
Yours sincerely,
Truworths Online Team
Thank you for your post and allowing us the opportunity to attend to this matter for you.
We wish to convey our sincerest apologies for the erroneous collections communication you received intended for one of our account holders.
We can verify that your cellphone number was removed from our database on 14 April 2016 however; we established that the account is being handled by Munnik Basson Da Gama (MBD) who does collections on our behalf.
We can verify that your details have been removed from their database thus you should no longer receive any communication in this regard.
We hope that we were able to acceptably attend to your concerns and once again apologize for any inconvenience or frustration caused as a result of this matter.
Yours sincerely,
Truworths Online Team
Truworths's reply20 Apr 2016, 10:00
Official
Hello Big Fish 05,
Thank you for your post and allowing us the opportunity to attend to this matter for you.
We wish to convey our sincerest apologies for the erroneous collections communication you received intended for one of our account holders.
We can verify that your cellphone number was removed from our database on 14 April 2016 however; we established that the account is being handled by Munnik Basson Da Gama (MBD) who does collections on our behalf.
We can verify that your details have been removed from their database thus you should no longer receive any communication in this regard.
We hope that we were able to acceptably attend to your concerns and once again apologize for any inconvenience or frustration caused as a result of this matter.
Yours sincerely,
Truworths Online Team
Thank you for your post and allowing us the opportunity to attend to this matter for you.
We wish to convey our sincerest apologies for the erroneous collections communication you received intended for one of our account holders.
We can verify that your cellphone number was removed from our database on 14 April 2016 however; we established that the account is being handled by Munnik Basson Da Gama (MBD) who does collections on our behalf.
We can verify that your details have been removed from their database thus you should no longer receive any communication in this regard.
We hope that we were able to acceptably attend to your concerns and once again apologize for any inconvenience or frustration caused as a result of this matter.
Yours sincerely,
Truworths Online Team