IH
Izebeau H
1 reviews | Active since Jul 2015
30 Jul 2015, 10:17
Harrassing for payment already done
This is not the first time that I have felt invaded/harassed by your company's constant messages regarding payment.Your \smart"system will pick up that I did not pay my account"
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Truworths's replyOfficial
04 Aug 2015, 10:18Hello izebeau,
Thank you for your post.
We acknowledge your frustration regarding the arrears communication that was sent to you.
We have reviewed your account and established that your account went into arrears when the installment due by 05 July 2015 was not received in full. As such arrears communication was automatically generated to inform you of the status of your account, and that your credit worthiness is an asset. All communication is done within the times as prescribed by the Debt Collections Act.
We confirm that payment for the due amount and the installment due by 04 August was received on 28 July, however as payments made via Electronic Transfer Funds (EFT) only reflect after 3 working days, we received this payment from your bank on 30 July.
We regret that you have not received the communication for its intended purpose, and wish to confirm that we have unsubscribed you for all marketing communication.
We trust that we have adequately attended to your query and hope that you will be able to understand our stance in this regard.
Kind regards,
Lynn
Thank you for your post.
We acknowledge your frustration regarding the arrears communication that was sent to you.
We have reviewed your account and established that your account went into arrears when the installment due by 05 July 2015 was not received in full. As such arrears communication was automatically generated to inform you of the status of your account, and that your credit worthiness is an asset. All communication is done within the times as prescribed by the Debt Collections Act.
We confirm that payment for the due amount and the installment due by 04 August was received on 28 July, however as payments made via Electronic Transfer Funds (EFT) only reflect after 3 working days, we received this payment from your bank on 30 July.
We regret that you have not received the communication for its intended purpose, and wish to confirm that we have unsubscribed you for all marketing communication.
We trust that we have adequately attended to your query and hope that you will be able to understand our stance in this regard.
Kind regards,
Lynn
Truworths's reply04 Aug 2015, 10:18
Official
Hello izebeau,
Thank you for your post.
We acknowledge your frustration regarding the arrears communication that was sent to you.
We have reviewed your account and established that your account went into arrears when the installment due by 05 July 2015 was not received in full. As such arrears communication was automatically generated to inform you of the status of your account, and that your credit worthiness is an asset. All communication is done within the times as prescribed by the Debt Collections Act.
We confirm that payment for the due amount and the installment due by 04 August was received on 28 July, however as payments made via Electronic Transfer Funds (EFT) only reflect after 3 working days, we received this payment from your bank on 30 July.
We regret that you have not received the communication for its intended purpose, and wish to confirm that we have unsubscribed you for all marketing communication.
We trust that we have adequately attended to your query and hope that you will be able to understand our stance in this regard.
Kind regards,
Lynn
Thank you for your post.
We acknowledge your frustration regarding the arrears communication that was sent to you.
We have reviewed your account and established that your account went into arrears when the installment due by 05 July 2015 was not received in full. As such arrears communication was automatically generated to inform you of the status of your account, and that your credit worthiness is an asset. All communication is done within the times as prescribed by the Debt Collections Act.
We confirm that payment for the due amount and the installment due by 04 August was received on 28 July, however as payments made via Electronic Transfer Funds (EFT) only reflect after 3 working days, we received this payment from your bank on 30 July.
We regret that you have not received the communication for its intended purpose, and wish to confirm that we have unsubscribed you for all marketing communication.
We trust that we have adequately attended to your query and hope that you will be able to understand our stance in this regard.
Kind regards,
Lynn