1 reviews | Active since Nov 2017
Harrassed by Truworths on my Birthday
Today is my birthday day and I am getting best wishes from everyone else but Truworths. Instead they are harassing me.....on my birthday...harassing me about the payment that has already been made and have sent proof of payment to ********** is this a Truworths way of wishing customers happy birthday???????
Thank you for your post and affording us the opportunity to respond.
We acknowledge your frustration regarding communication concerning the status of your account. However, when payment commitments are not met, correspondence is automatically sent to remind you of this arrears amount. It also serves to remind you of the importance of bringing your account up to date as your credit worthiness is an asset.
This communication is not sent with the intention to cause frustration of any kind and we regret that it has been perceived as such.
Thank you for bringing your account up to date with payment. Our records reflect that your payment was received and allocated on 14 October 2018. Please be advised that EFT payments take between 2-5 working days to reflect, and that this is a procedure of the banking institution and not that of Truworths.
We trust that you also received our birthday wish and hope that you had a lovely day.
We thank you for bringing your concerns to our attention and trust that we were able to clarify your concerns. Should you however have any further enquiries, please contact us on *** or via email at ***.
Kind regards,
Truworths Online Team
Thank you for your post and affording us the opportunity to respond.
We acknowledge your frustration regarding communication concerning the status of your account. However, when payment commitments are not met, correspondence is automatically sent to remind you of this arrears amount. It also serves to remind you of the importance of bringing your account up to date as your credit worthiness is an asset.
This communication is not sent with the intention to cause frustration of any kind and we regret that it has been perceived as such.
Thank you for bringing your account up to date with payment. Our records reflect that your payment was received and allocated on 14 October 2018. Please be advised that EFT payments take between 2-5 working days to reflect, and that this is a procedure of the banking institution and not that of Truworths.
We trust that you also received our birthday wish and hope that you had a lovely day.
We thank you for bringing your concerns to our attention and trust that we were able to clarify your concerns. Should you however have any further enquiries, please contact us on *** or via email at ***.
Kind regards,
Truworths Online Team