TJ
Trishen J
1 reviews | Active since Feb 2016
03 Mar 2016, 17:08
Harrasment From Stanger Truworths Manager
Hi Lynn<br> <br> Thank you for your response, no one has contacted me yet, i just want to say thank you guys for treating my family and I in this manner, your staff has really painted a bad picture, thanks and if you don't want to respond to this it's okay, you could not even meet one of my requests, because now we see how customers are being valued..and thanks for the Stanger Truworths Manager on his outstanding behaviour and lies, well done and like i said if this is how you handling our queries, we will be closing the accounts soon....
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Truworths's replyOfficial
08 Mar 2016, 11:27Hello TrishenJ,
Thank you for your post and affording us the opportunity to respond.
We wish to confirm that subsequent to your post on 28 February 2016 arrangements were made for the Divisional Manager to contact you regarding your concerns. She made numerous attempts to call you on the number you have provided but was unsuccessful in her attempts.
We confirm that we have in the interim sent you an email during which you provided us with your correct cellphone number. We were informed that our Divisional Manager has reached you on this number and arranged for a meeting with you on Thursday 10 March.
We apologize for the delay in our response; however trust that we will be able to sufficiently attend to and resolve your concerns.
Kind regards,
Lynn
Thank you for your post and affording us the opportunity to respond.
We wish to confirm that subsequent to your post on 28 February 2016 arrangements were made for the Divisional Manager to contact you regarding your concerns. She made numerous attempts to call you on the number you have provided but was unsuccessful in her attempts.
We confirm that we have in the interim sent you an email during which you provided us with your correct cellphone number. We were informed that our Divisional Manager has reached you on this number and arranged for a meeting with you on Thursday 10 March.
We apologize for the delay in our response; however trust that we will be able to sufficiently attend to and resolve your concerns.
Kind regards,
Lynn
Truworths's reply08 Mar 2016, 11:27
Official
Hello TrishenJ,
Thank you for your post and affording us the opportunity to respond.
We wish to confirm that subsequent to your post on 28 February 2016 arrangements were made for the Divisional Manager to contact you regarding your concerns. She made numerous attempts to call you on the number you have provided but was unsuccessful in her attempts.
We confirm that we have in the interim sent you an email during which you provided us with your correct cellphone number. We were informed that our Divisional Manager has reached you on this number and arranged for a meeting with you on Thursday 10 March.
We apologize for the delay in our response; however trust that we will be able to sufficiently attend to and resolve your concerns.
Kind regards,
Lynn
Thank you for your post and affording us the opportunity to respond.
We wish to confirm that subsequent to your post on 28 February 2016 arrangements were made for the Divisional Manager to contact you regarding your concerns. She made numerous attempts to call you on the number you have provided but was unsuccessful in her attempts.
We confirm that we have in the interim sent you an email during which you provided us with your correct cellphone number. We were informed that our Divisional Manager has reached you on this number and arranged for a meeting with you on Thursday 10 March.
We apologize for the delay in our response; however trust that we will be able to sufficiently attend to and resolve your concerns.
Kind regards,
Lynn