1 reviews | Active since Oct 2010
Harrasment from ***
<p>I am way behind with my account and for that I apologise.The problem is callers from the above tel no phone me and harrass myself my family.I have never said that i will not pay my account but all am asking is time.I will get my account up to date please give me until March as I am going through financial difficulties.</p> <p> </p> <p>Thank you</p>
Thank you for your post and for allowing us the opportunity to respond.
When arrears correspondence is sent our intention is not to aggravate our customers. We send the communication to inform customers on the status of their accounts and to allow the opportunity for payment arrangements to be made.
We have reviewed your account and whilst previous payment arrangements were noted for your account, these were not honored therefore further calls were generated for an alternate arrangement to be made.
Following your telephonic conversation with our collections consultant we can verify that an arrangement was noted today. We kindly urge you to honor this arrangement and hope that your current situation will improve.
Please feel free to contact us on *** or via email to *** should you have any further inquiries.
Kind regards,
Truworths Online Team
Thank you for your post and for allowing us the opportunity to respond.
When arrears correspondence is sent our intention is not to aggravate our customers. We send the communication to inform customers on the status of their accounts and to allow the opportunity for payment arrangements to be made.
We have reviewed your account and whilst previous payment arrangements were noted for your account, these were not honored therefore further calls were generated for an alternate arrangement to be made.
Following your telephonic conversation with our collections consultant we can verify that an arrangement was noted today. We kindly urge you to honor this arrangement and hope that your current situation will improve.
Please feel free to contact us on *** or via email to *** should you have any further inquiries.
Kind regards,
Truworths Online Team