1 reviews | Active since Nov 2016
harrasment by customer services agent
<p>During the past few weeks I have been getting calls for the ********** number with people asking to speak to Mr Nguni , at first I just politely told them that it was not his phone and that I am not Mr Nguni</p> <p> </p> <p>but a day or two later I would get another phone call with the same request , eventually I lost my temper and started getting sarcastic because it seemd that the idiots calling me couldnt understand basic english , how many times do you have to tell someone something ? the last guy that phoned me from that number was an indian male (it's never the same person , it seems to me that if truworths employed less people in that department they wont have to worry so much about getting more monet in from customers not paying ) anyway the indian male thought it funny to respond with similar sarcasm and that was not so clever because it just made my anger more intense</p> <p>regardles of how I responded they kept calling me , now firstly I don't buy from truworths and I never will after this little charade , and secondly I buy cash</p> <p>Thirdly if you are so stupid to give people credit that cant really afford it you deserve losing your money</p> <p>and lastly harrasing people who don't owe you money by calling them on a saturday afternoon while they are laying in bed sick is the dumbest thing you could have done , prepare yourself for a charge of harrasment my dears</p>
Thank you for your post.
We are concerned to read of your experience and sincerely apologize in this regard.
We have investigated this matter and could not locate your cellphone number on our database.
We therefore attempted to contact you but we were unsuccessful in our attempts. We require the account reference number and/or the name of the collector currently handling the account in order to further investigate this matter for you.
We have subsequently sent you an email and are currently awaiting your reply. Please once again accept our sincerest apologies for any inconvenience caused.
Kind regards,
Truworths Online Team
Thank you for your post.
We are concerned to read of your experience and sincerely apologize in this regard.
We have investigated this matter and could not locate your cellphone number on our database.
We therefore attempted to contact you but we were unsuccessful in our attempts. We require the account reference number and/or the name of the collector currently handling the account in order to further investigate this matter for you.
We have subsequently sent you an email and are currently awaiting your reply. Please once again accept our sincerest apologies for any inconvenience caused.
Kind regards,
Truworths Online Team
