MB
Merike B
1 reviews | Active since Aug 2015
16 Oct 2019, 11:48
HARRASMENT
I have been getting sms's to call *** to pay my account
I don't even have an account at truworths? how on earh can I owe money? I have never bought from truworths I dont even have a card there?
Stop harrasing me for payment as it is IMPOSSIBLE that i owe money to you
Fix this problem! and take my cell number of your listing as it must be someone elses number.
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Replies (2)
Truworths's replyOfficial
16 Oct 2019, 12:24We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's reply16 Oct 2019, 12:24
Official
We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's replyOfficial
17 Oct 2019, 08:15Thank you for your post.
Upon receipt of your query, we escalated your concerns raised to the relevant Management to address.
We were advised that your contact details have been listed on one of our customer’s profile, however, we can confirm that your contact details have been removed from our system and this update can take up 48 hours.
We sincerely apologise for any frustration caused as a matter of this and trust that we were able to adequately attend to your concerns raised. Should you have any further comments or suggestions, please feel free to contact us on *** or via email on ***.
Yours sincerely,
Truworths Online Team
Truworths's reply17 Oct 2019, 08:15
Official
Thank you for your post.
Upon receipt of your query, we escalated your concerns raised to the relevant Management to address.
We were advised that your contact details have been listed on one of our customer’s profile, however, we can confirm that your contact details have been removed from our system and this update can take up 48 hours.
We sincerely apologise for any frustration caused as a matter of this and trust that we were able to adequately attend to your concerns raised. Should you have any further comments or suggestions, please feel free to contact us on *** or via email on ***.
Yours sincerely,
Truworths Online Team