1 reviews | Active since Feb 2015
Harrasment
It happened that due to unforeseen circumstances I couldn't pay my account properly from the month of November 2014 but I have been in contact with the shop trying to make arrangements. Its not like I am not paying at all but just not up to date. What's so annoying is that when I returned to my work place last week I found so many emails from their attorneys VVM which was so embarrassing. My question is that is Truworths not suppose to try n sort things with their customers first before handing them over to attorneys? Last week I went to change my address at Southgate branch but they didn't even ask for my email address or to notify me that u have been handed over to attorneys. I mean like really no one deserve to be treated like as if I am nowhere to be found. I made efforts to contact those attorneys 3 times trying to provide them with my personal email because they are also using the email which the company is no longer using which I dnt know whose going to be responsible for all this mess which their attorneys are creating. Yesterday I contacted Truworths head office and I was told to contact those attorneys in order to provide them with the correct one. I am not happy at all.
Thank you for your post; we appreciate the opportunity to address your concerns.
We acknowledge your frustration regarding the collections communications that you have received. However, when the total payment due is not received by the verified date, correspondence is automatically generated as a reminder that your credit worthiness is an asset and staying up to date with payments an important part of managing your account.
We regret that these forms of communication were not received in the manner in which it is intended. We confirm that your Truworths was not been handed over to an external collections agency, but that VVM is merely managing the account on our behalf.
Please note that we have requested VVM to update your details on their system, and as such, provided them with your personal e-mail address, as well as your contact number.
We trust that we have satisfactorily attended to your concerns. For further assistance regarding this issue, we urge you to contact VVM Attorneys directly on ***.
Best regards,
Charmaine
Thank you for your post; we appreciate the opportunity to address your concerns.
We acknowledge your frustration regarding the collections communications that you have received. However, when the total payment due is not received by the verified date, correspondence is automatically generated as a reminder that your credit worthiness is an asset and staying up to date with payments an important part of managing your account.
We regret that these forms of communication were not received in the manner in which it is intended. We confirm that your Truworths was not been handed over to an external collections agency, but that VVM is merely managing the account on our behalf.
Please note that we have requested VVM to update your details on their system, and as such, provided them with your personal e-mail address, as well as your contact number.
We trust that we have satisfactorily attended to your concerns. For further assistance regarding this issue, we urge you to contact VVM Attorneys directly on ***.
Best regards,
Charmaine