1 reviews | Active since Jun 2013
HARASSMENT WITH CONSTANT TELEPHONE CALLS!!
I was two days late with the payment of my truworths account and did a payment via the internet. Because of this (probably due to it not reflecting in their books), i was contacted however missed the call. Subsequently I was contacted about 5 times the same day. The policy at work is that we do not answer our cellphones during business hours and therefore I could not speak. I was thereafter sent text messages and further phone calls saying how seriously overdue I was due to the non payment of my account. I only skipped the payment by two days and was sent all types of messages and received a number of phone calls. thereafter the messages that came through said that I was badly two months in arrears and meant to feel that I have committed a serious crime - hello, it's late by two freaking days!!! I seriously feel that I am being harassed by this company who don't have any compassion for their customers. The consultants that work in the call centre have been trained to be quite rude and arrogant when speaking to customers. Where is the customer service, empathy, patience when speaking to customers??? Truworths, you are a disappointment!
Thank you for allowing us the opportunity to clarify your concerns.
Upon reviewing your account, we have established that your account has been in arrears since March 2015. We thank you for your payments received thus far however, these amounts do not cover the full installments due; therefore, your account will remain in arrears until such time that the full amount due is paid.
When an account is in arrears, correspondence is generated from us to you. It is a reminder to bring your account up to date with payment so that your creditworthiness is not further affected. Kindly contact us urgently to make a suitable payment arrangement on ***
Our staff are trained to always treat our customers in a professional and respectful manner. We brought this to the attention of the relevant department manager to address.
Kind regards,
Lynn
Thank you for allowing us the opportunity to clarify your concerns.
Upon reviewing your account, we have established that your account has been in arrears since March 2015. We thank you for your payments received thus far however, these amounts do not cover the full installments due; therefore, your account will remain in arrears until such time that the full amount due is paid.
When an account is in arrears, correspondence is generated from us to you. It is a reminder to bring your account up to date with payment so that your creditworthiness is not further affected. Kindly contact us urgently to make a suitable payment arrangement on ***
Our staff are trained to always treat our customers in a professional and respectful manner. We brought this to the attention of the relevant department manager to address.
Kind regards,
Lynn