Harassment & ************ for ONE partial payment in 4 years & the wrong amount

<p>I am currently R120 in arrears, I didn't update my regular payment as I didn't receive the new amount in time. Just to be clear, for 9 months I have paid in R300 WITHOUT owing anything. I have been a loyal, regular customer for 20 years, but none of that matters as I am now a ********, being threatened hand over, my credit and account to be suspended for an arrears amount that is a blatant lie as it includes my normal monthly payment. All this for one incomplete payment amounting to R120. Yet if you read the sms's (one a day and the lady I phoned can't help, it is a different dept) I am a month or more in arrears. One incomplete payment in 3 years. In the 20 years I have been a customer I have had maybe 3 of these, but please send me threatening, harassing sms's every day...it makes me really want to rush out and pay. Oh wait, it doesn't! At all!<br />So olease, hand me over! It isn't a tough, competitive world out there and what is one loyal customer? I reckon 6 months of daily sms's will eat up that 120. I am curious why I never got one SMS or statement telling me I was adding money into my account and creating a positive balance, not one!<br />Would have been nice if you had bothered to to know who I am as a customer, to see if I regularly do this or if it is an exception before you started the harassment.... oh and to treat me with respect, not as a ********, or as one of the faceless masses of customers who are out to ***** you over...for R120. Oh and my statement clearly shows all this including a date saying it is DUE in 3 Jan. Not immediately or Neil be handed over!<br />I AM NOT IN ARREARS for the amount you keep sms' ing me on so STOP IT!<br />But thanks and keep up the awesome customer service, last time you did this I went to Edgar's for 2 years, seems it is time for me to Take my money elsewhere. In the meantime I have your threatening sms's and a lawyers letter to look forward to</p>