1 reviews | Active since May 2009
HARASSMENT IN THE WORST FORM EVER!
<p>I am busy going under debt review and have informed Truworths on NUMEROUS occasions as well as did my debt counsellor and they are still harassing me via sms email and phone calls. THIS MUST STOP IMMEDIATELY OR I WILL REPORT THEM TO THE NCR!</p>
Thank you for your post and allowing us the opportunity to assist.
We acknowledge your frustration and immediately liaised with the relevant department and Consumer Friend in this regard.
We were informed that whilst you did inform us that you are applying for Debt Review, an official notice was only received by Consumer Friend on 22 February 2017 to confirm this. This being said, we sincerely apologize that our consultants did not respond to your emails sent on 21 and 22 February and can verify that this matter was escalated to the relevant management to address.
We can verify that the status was subsequently updated, on 23 February, for your account to reflect the Debt Review status.
We trust that we have adequately responded to your query and once again sincerely apologize for the inconvenience caused.
Kind regards,
Truworths Online Team
Thank you for your post and allowing us the opportunity to assist.
We acknowledge your frustration and immediately liaised with the relevant department and Consumer Friend in this regard.
We were informed that whilst you did inform us that you are applying for Debt Review, an official notice was only received by Consumer Friend on 22 February 2017 to confirm this. This being said, we sincerely apologize that our consultants did not respond to your emails sent on 21 and 22 February and can verify that this matter was escalated to the relevant management to address.
We can verify that the status was subsequently updated, on 23 February, for your account to reflect the Debt Review status.
We trust that we have adequately responded to your query and once again sincerely apologize for the inconvenience caused.
Kind regards,
Truworths Online Team