Harassment from Truworths Over Someone Else’s Account

I first emailed Truworths on 20 June 2024, providing proof of purchase from MTN when I was issued the SIM card with the number ***. Since activating this number, I have been relentlessly harassed by Truworths over an account belonging to a Ms. Miya.

On 1 August 2024, I raised this issue on this platform and received a response stating that my number would be removed from their system. The calls stopped briefly but resumed on 3 September.

To make matters worse, I was recently discharged from the hospital, and on top of my recovery, I now have to deal with these nonstop calls again. Today alone, I spoke to three different consultants, all of whom assured me that my number is no longer linked to any account yet I am still being called "Ms. Miya" and told that "my" account is in arrears. Here's one of the SMS I received today at 12:35 "Hi Ms Miya, your Truworths account is in arrears. Please pay R278.56 as soon as possible. Call *** for assistance".

This is beyond frustrating. How much longer must I deal with this harassment for an account that has nothing to do with me?