Harassment

I was retrenched in January this year, I subsequently sent my retrenchment documents to the email address on Truworths website services@truworths,no response till today, when a Ruweida called to ask me if I would like to make payment arrangements, I advised her of my employment status and that I have forwarded my docs, she informed me that I should have contacted the insurance company directly and will call me in half hour to give me the details, Subsequent to that I had 3 harassment calls from the call center, I'm stil waiting for the insurance company details.